First Section
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Welcome (1:34)
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Getting started (2:49)
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Performance support - what and why? (6:19)
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Coming to terms with user-centred design (3:37)
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The process of user-centred design (6:54)
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Techniques of user-centred design (4:48)
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Performance support from the top down (5:43)
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Performance support from peer to peer (4:13)
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What makes for great performance support? (3:15)
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Dealing with different types of information (6:44)
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Moving beyond design (8:00)
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Putting your learning into practice
