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Designing for performance support
First Section
Welcome (1:34)
Getting started (2:49)
Performance support - what and why? (6:19)
Coming to terms with user-centred design (3:37)
The process of user-centred design (6:54)
Techniques of user-centred design (4:48)
Performance support from the top down (5:43)
Performance support from peer to peer (4:13)
What makes for great performance support? (3:15)
Dealing with different types of information (6:44)
Moving beyond design (8:00)
Putting your learning into practice
Moving beyond design
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